We at SkyLine Canopies®️ LLC DBA All In Canopies™️ (“THE COMPANY”) value our customers and are committed to ensuring your satisfaction with our products (the “Goods”). However, we understand that issues may occur during transit or that you might not be fully satisfied with your purchase.
A return or exchange may be made for non-custom Goods purchased from THE COMPANY within 30 days of delivery date. For return of custom Goods, please refer to the Terms & Conditions – Custom Products Policy.
Orders may arrive in multiple shipments. THE COMPANY does not guarantee shipping times. Unless stated otherwise in this Return & Replacement Policy, the risk of loss and title for purchased Goods passes to you upon THE COMPANY’s delivery to the carrier.
The Goods must be inspected before use to ensure no damage during shipment. If damaged, do not use the damaged Goods, and immediately contact THE COMPANY for a replacement, as described below.
If a product is damaged during transit, we're here to help. THE COMPANY will replace such goods, subject to submission of proper documentation. This includes, but is not limited to, photographs of the damaged goods and a detailed description of the damage. To initiate this process, please contact us regarding any replacement questions.
Please note: Our replacement policy applies only to damages that occur during transit. It does not cover damages arising due to:
• Normal wear and tear
• Abuse or misuse of the goods
• Lack of maintenance
• Environmental factors such as wind or rain, or any other Acts of God
• Usage of goods in a manner that does not conform to applicable assembly or other manufacturer instructions.
Please contact us to initiate the return or replacement process. Provide clear photos of the damaged goods and a detailed description of the damage. Our team will review your request and provide further instructions on the return or replacement process.
Customers are required to pay all shipping costs for returns and exchanges. THE COMPANY will not send boxes to the customer for repackaging an unused item to ship back to us. THE COMPANY is not responsible for consumer error when ordering online. THE COMPANY will not honor requests after 30 days of delivery date.
Please note that the final decision to approve a return or replacement request rests solely with THE COMPANY. We aim to ensure fairness and satisfaction to our valued customers while maintaining the integrity of our policies.